Your technology (ICT) providers,
under control. Without you
having to keep an eye on them.
An organization’s technology (ICT) supply chain is one of its most significant risk factors and, at the same time, one of the most neglected. Rigorous ICT supplier management is not just about tracking invoices. It involves ensuring that each supplier delivers on its promises, that your contracts truly protect you, and that your technology supply chain does not become a point of failure or regulatory noncompliance.
Most organizations have a relationship with their IT providers that could be described as follows: they contract a service, sign a contract that no one ever reads again, pay the monthly bill, and call the provider when something goes wrong. As long as nothing goes wrong, they assume everything is working.
This model has consequences that inevitably surface sooner or later: contracts that do not reflect what was actually agreed upon or that have become outdated; SLAs that no one monitors and that the provider violates without consequences; critical dependence on a single provider with no alternative or contingency plan; costs that rise progressively without review; providers accessing sensitive systems or data without the required safeguards; and violations of the GDPR, NIS2, or standards such as ISO 27001 or ENS.
Supplier management is an explicit requirement in the major ICT standards and regulations applicable in Spain.
Identification and cataloging of all ICT providers: what services they provide, what systems or data they have access to, what contracts govern the relationship, and their current status. An essential starting point.
Technical and functional analysis of contracts: unfair terms, gaps in protection, nonexistent or insufficient SLAs, outdated terms and conditions. Renegotiation based on technical knowledge of the service, not just legal considerations.
Design of service level agreements: availability, response and resolution times, capacity, security, and reporting. Continuous monitoring of compliance, recording of non-compliance, and management of penalties.
Structured evaluation process: technical capability, financial stability, references, certifications, guarantees of continuity, and regulatory compliance. Applicable to new contracts and the existing vendor pool.
Identification and assessment: degree of dependency, lack of alternatives, unsecured access to critical systems, uncertain financial situation. Mitigation, exit, and contingency plans.
Review and alignment with the GDPR (data processor), ISO 27001 (Annex A), ENS, NIS2, and DORA. Drafting or reviewing agreements, records, and procedures required by each framework.
Real control, not just for show. Know what you’ve contracted for, with whom, under what terms, and whether those terms are being met. Not just a snapshot, but an ongoing status.
Effective contractual protection. Contracts that truly protect you, enforceable SLAs, and exit clauses that don’t leave you trapped. The difference between a well-drafted and a poorly drafted contract can mean years of costly dependence.
Sustained regulatory compliance. Compliance with the GDPR, ISO 27001, ENS, NIS2, or DORA is not a one-time achievement. Every new IT provider, renewal, or change can create a compliance gap.
Proven cost savings. An independent technical review systematically identifies over-provisioned services, conditions that can be improved, and costs that have become normalized without justification.
Reclaimed management time. Every hour spent managing vendors, addressing non-compliance, or reviewing contracts is an hour not spent on activities that generate value.
Overview of suppliers, active contracts, management status, risks, and gaps.
Plan prioritized by risk, scope, effort, and delivery method.
Review and renegotiation, SLA definition, standardization, records.
Dashboard monitoring, SLA monitoring, incident management, reporting.
Reporting to Management
IMTS is not committed to selling a one-time service. It is committed to being a reliable and specialized partner in security, compliance, and intelligence. Fifteen years of working alongside companies and public agencies back this up.
We clearly explain the risks you face and what we can do to address them. No obligation.
